Please note: Schapen Collection will be closed from the 13th of May 2024 to the 20th of May 2024. Any orders placed during this period will only be processed from the 21st of May 2024.

Return Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one item, be it similar or not. You can return a product for up to 10 days from the date you purchased it from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it from us. It must also be in the original packaging, any product returned or exchanged for whatever reason via post or courier services will be at the purchaser’s expense as well as any cost difference should you decide to exchange your purchase for another item of a higher price. Pictures of products presented on our website are for presentation purposes only, all items come standard and any optional extras are not included and will be added as an additional cost.

Non-refundable items include:

  • Gift cards
  • Health and personal care items
  • Sale items

To complete your return, we require a receipt or proof of purchase to be sent to info@schapencollection.co.za, kindly await further instructions before returning any products.